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I purchased approximately 40 songs from this service. The music played fine. However, the hard drive on my PC crashed. I had to replace the
hard drive. I was able to recover the songs from my portable device (mp3 player). However, they are unplayable on the PC because the new
hard drive makes the the digital rights management (drm) software think this is a new PC.

The other music services from which I had purchased songs quickly resolved my problem by providing new license for the new hard drive. MSN music, buy.com, Wal-mart and Napster either restored the licenses online or with a quick phone call. Let it be noted that these other services allow users to copy songs to other PCs as a backup.

With Yahoo Music, restoration is impossible and a nightmare. After several email exchanges, tech support concluded that their service has no provision for sending replacement licenses like other services. They sent me to billing to initiate a refund. Billing says they have no way to issue refunds for songs that were downloaded, and sent me back to tech support to get a new license file. Tech support said they didn’t know what billing was talking about and sent me back. At billing, they finally concluded that they can’t issue a refund. This confusion within Yahoo about their policy on restoring downloaded music is frustrating.

I protested that hard drive failures are common occurrences (highly likely within 3-5 years) and Yahoo Music has no protection against this. Yahoo seems to have no provision to copy songs to a different PC as a backup. Therefore, your downloads are only good for a couple of years. Your downloaded music will be unplayable and
your money wasted.

In short, users should be aware of Yahoo’s policy that differs from that provided by most other services and the limited useful time period of
the music on a single PC.

Mark