First of all, if you have technical questions about how our products work, please start by searching Yahoo! Music Help.

If you’d like to report a bug, please go here to choose which issue to report.

For customer support please include easy to understand details of your issue (”I clicked on the thing and it didn’t work” or “it’s all broken” doesn’t help us help you), any details about your computer (operating system, RAM, etc), and your Yahoo! user ID (very important so we can check the status of your account).

For community-based help use the Yahoo! Music Jukebox Message Boards or the LAUNCHcast Yahoo! Group. If you are a developer, please use the Yahoo! Developer Network.

Be sure you subscribe to this Weblog (ymusicblog.com) either via My Yahoo! or through your favorite RSS reader.

If you’d like direct, real-time access to folks from the Yahoo! Music team, join us in our public chat room. A few of us hang 24/7 in the channel #yme on the IRC server irc.landoleet.org. IRC is a chat tool that pre-dates the World Wide Web and is still an excellent tool for real-time group collaboration. Full-featured clients are available for every platform and we recommend mIRC for Windows, Snak for OS X, and BitchX for *nix platforms.

We ask that you refrain from emailing, calling, or sending notes via Yahoo! 360 directly unless you’ve exhausted all of the above avenues of communication. We’ve got families that we need to spend a little time here/there with. However, we hate to see you frustrated, so before you jump ship and start using a competitor’s product, please give us a chance to fix what’s broken for you.

Speak to you soon,
ian c rogers
Yahoo! Music