Contact Us

Posted by iancr, November 27, 2005 at 5:28 pm, in Contact Us, Yahoo! Music Unlimited. 9 Comments

The main purpose of this site is to decrease the distance between you, the Yahoo! Music user, and the people whose job all day (and often all night) is to build Yahoo! Music products and utilities. I thought it only appropriate to kick off this site with a helpful list of ways you may contact us, for your reference.

First of all, if you have technical questions about how our products work, please start by searching Yahoo! Music Help.

If you’d like to report a bug, please go here to choose which issue to report.

For customer support please include easy to understand details of your issue (”I clicked on the thing and it didn’t work” or “it’s all broken” doesn’t help us help you), any details about your computer (operating system, RAM, etc), and your Yahoo! user ID (very important so we can check the status of your account).

For community-based help use the Yahoo! Music Jukebox Message Boards or the LAUNCHcast Yahoo! Group. If you are a developer, please use the Yahoo! Developer Network.

Be sure you subscribe to this Weblog (ymusicblog.com) either via My Yahoo! or through your favorite RSS reader.

If you’d like direct, real-time access to folks from the Yahoo! Music team, join us in our public chat room. A few of us hang 24/7 in the channel #yme on the IRC server irc.landoleet.org. IRC is a chat tool that pre-dates the World Wide Web and is still an excellent tool for real-time group collaboration. Full-featured clients are available for every platform and we recommend mIRC for Windows, Snak for OS X, and BitchX for *nix platforms.

We ask that you refrain from emailing, calling, or sending notes via Yahoo! 360 directly unless you’ve exhausted all of the above avenues of communication. We’ve got families that we need to spend a little time here/there with. However, we hate to see you frustrated, so before you jump ship and start using a competitor’s product, please give us a chance to fix what’s broken for you.

Speak to you soon,
ian c rogers
Yahoo! Music

9 Comments »

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  1. Ian, is there a good place to submit feedback about artists/labels we’d like to see added to Unlimited? In this case, I am interested in M. Ward, on Merge Records.

    Comment by MattS — February 14, 2006 #

  2. gawd, support sucks. I can’t get a hold of anybody here. Support keeps hanging up on me. Email support keeps sending me irrelevant canned responses.

    please contact me webmaster at fredrickville.com

    Comment by FredFredrickson — October 15, 2007 #

  3. Hi there!! I am wondering if there is any way to contact you guys besides using the IRC server?

    I am doing a project for my marketing class on Yahoo Music and would like to ask you guys some questions directly.

    Thank you

    Comment by im_dianac — November 11, 2007 #

  4. Please add a feedback page at http://suggestions.yahoo.com

    Comment by rootsmusic — December 29, 2008 #

  5. Thierry ECUVILLON
    544 rue Briand Stresemann
    01710 THOIRY
    France
    Tel : 04 50
    28 56 08
    e-mail : thierry.ecuvillon@free.fr

    Madame, Monsieur,

    Dans le
    cadre d’une autoproduction, j’ai signé le 6 juillet 2006 un contrat de
    Licence avec la société WILD PALM Ventrues (représentée par Marie FRANCHIN)
    concernant l’album de Nadia PHILIPPE intitulé « Va de l’avant », dont je
    suis producteur.

    Ne parvenant pas à joindre la société en question et ne
    percevant aucune information et aucun royal teas, nous avons décidé d’un
    commun accord avec l’artiste Nadia Philippe de cesser cette collaboration.
    Nous avons donc envoyé en janvier puis en février deux courriers (en accusé
    de réception) de résiliation comme le permet les termes du contrat. Cependant
    nous nos courriers nous reviennent sans cesse et il nous est impossible de
    retrouver l’adresse de la société en question.

    Nous ne sommes
    malheureusement pas les seuls artistes concernés par ce problème. Un collectif
    s’est monté et a engagé une procédure judicaire à l’encontre de cette
    même société, procédure qui est en cours.

    Pourriez-vous donc retirer au
    plus vite l’album de Nadia Philippe autoproduit par moi-même et en vente sur
    votre site internet 123 people. Cet album intitulé « va de l’avant »
    comporte douze titre ( 1- C’est comme si, 2- The unicorn, 3- En ce jour, 4-
    Pensées créatrices, 5- Peu importe, 6- Tout le monde se trouve réuni, 7-
    Quand je ferme les yeux, 8- Va de l’avant, 9- Identité, 10- J’vous jure que
    ça vibre ; 11- Je parcours la vie ; 12- All over the world)
    Dans l’attente
    de votre réponse je vous prie d’agréer, Madame Monsieur, l’expression de
    mes sentiments les plus respectueux.

    Avec Mes remerciements
    Thierry ECUVILLON

    Comment by thierry ecuvillon — April 1, 2010 #

  6. Do you sell the Nissan Live Set concerts on DVD?
    I’d like to buy the complete Lenny Kravitz concert.
    Please reply with the info on how to buy. Let me know if you do not sell or where I may buy the DVD.

    Thanks,
    Chris

    Comment by Chris Conner — April 19, 2010 #

  7. Hello,
    I had written a message in your direction(management) but I made an error and he(it) appears on internet in comments.
    The problem it is because there are all my personal address and phone number(coordinates). Could delete(eliminate) please this message of your site, your blog, as quickly as possible. I thank you. Cordially Thierry ECUVILLON

    Comment by THIERRY ECUVILLON — April 22, 2010 #

  8. Great Music and Culture come visit to see for yourself

    Comment by New England Royalty — June 19, 2010 #

  9. The possibilities are endless. wansantg2zxy

    Comment by ghd — July 30, 2010 #

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